Technical Requirements
Security & Legality
Registration
My Account
Banking
Game Play and Bonuses

Technical Requirements
1. What devices are supported by the App?
Before you download Paddy Power Vegas, you need to make sure you have a supported Apple device. The Vegas App is designed to run on the following devices:

iPad :               All iPad models
iPhone :          iPhone 3GS, 4 and 4S
iPod Touch :   iPod 3G and higher

All the devices listed above must have iOS firmware 4.3.3 or higher in order for the App to work.

2. What kind of connection do I need to play Paddy Power Vegas?
Paddy Power Vegas can be played over a Wifi, 3g or EDGE connection. 

3. My connection cut out when I was playing a game- what happens?
Don’t worry- if there’s any further decisions to be made in the game (e.g. whether to hit or stand in blackjack), then the game will be stored as an ‘incomplete game’ which can be accessed by clicking on the menu button and then clicking incomplete games.

Where no further action was required by the player (e.g. mid-way through a spin on a slot), then the game will complete automatically, with the result shown in your transaction history.

The same will apply where the App is closed mid-way through a game.

5. How much data is downloaded and uploaded while playing?
The amount of traffic sent to and from the Vegas Casino App depends on many factors, however as a rough guide you can expect an average 10K download and 5K upload per minute. These amounts may vary depending on the games and how quickly you play.

If you therefore play for an hour, you will likely use a little under 1MB download and 500KB upload.

Security & Legality
1. How secure is your system?
Vegas Casino is part of the Paddy Power family who employ many security measures to protect your information from access by unauthorised persons and to prevent unlawful processing, accidental loss, destruction and damage. All our systems are meticulously selected to ensure the complete protection of your credit card and personal information.

2. Are my details safe with vegas Casino?
Yes. Vegas Casino regards online security as one of its highest priorities and uses a range of front line security technologies and encryption methods to ensure customer safety. All confidential information is stored securely and remains private.

3. Players from what countries are eligible to play at vegas Casino?
The Vegas Casino App is currently only available to UK players.

4. What is the age requirement to play vegas Casino?
It is illegal for anyone under the age of 18 to open an account or to gamble with Vegas Casino.

Vegas Casino takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks using NetIDMe and GB URU on customers who use payment methods that are available to persons under the age of 18. Vegas reserves the right to request proof of age documentation from any customer at any time and to suspend any accounts until this is provided.

5. Where is vegas Casino licensed?
Vegas Casino is licensed and regulated under the Isle of Man online gambling jurisdiction.

6. Responsible Gaming
Please see the responsible gaming section within the App or the ‘My Account’ section on your PC browser website for responsible gaming information.

7. How can I set my personal bet limits?
To set your personal bet limits through the Vegas Casino App, click on the cashier tab and in the responsible gaming section you can set your personal bet limits.

To set your personal bet limits through vegas.paddypower.comfrom your PC browser, log into your account and click on the 'Player Protection' button. Using this screen, you can set your personal bet limits.

You may set any combination of limits. Limits can be reduced any time with immediate effect, but if you wish to increase your limits the changes will take place after 7 days.

Registration
1. How do I create a Vegas account?
Customers can register through vegas.paddypower.com on their PC’s browser or by clicking register within the App.

Please note that all the fields of the registration form with a star must be completed.

2. I cannot open an account with vegas Casino. What should I do?
Please note the following obligatory requirements in order to be registered at Vegas Casino: 

• All fields in the registration form marked with a star must be filled in;
• Your password must be no less than 8 symbols and include minimum 2 letters and 1 digit;
• You are at least 18 years old and agree with vegas Casino Terms and Conditions.

 If your problem is not relevant to any condition stated above, please contact our 24/7 customer support team through the support page.

3.  I think I have already had a VegasCasino account opened. Is there any way to check?
You can either select 'Lost Username/Password' from the vegas.paddypower.com website or contact our customer support team who can help you further.

4. What identification is required to verify my account?
We may need to verify your account with further paper documentation if we are unable to verify the information you provide us when you register.

We will require you to send us any of the following documentation by Email, MMS, Fax or Post:

Bank statement or Utility bill (name and address visible)
Photo ID (passport or drivers licence)
Front and back of your registered credit/debit card (Please block/cover the first 12 digits on the card, leaving the last 4 digits, your name and the expiry date visible)

N.B: Documentation must be dated within the previous 3 months of submission.

If we do require any of the aforementioned information we will inform you by e-mail. This is necessary for your security and to comply with Isle of Man gaming regulations. Customers who do not wish to comply with our verification procedures will not be able to play on the site.

Email: Simply scan or take a digital photograph of these documents and email them to us at customersecurity@vegas.com
MMS: UK: Text PADDY and your pictures to 88833, IRL: +353 83 3333 250N.B: 18+, with bill payer’s permission. By using this service you will be charged your normal standard network messaging charge.
Fax: You can also fax them to: UK: 0845 280 1654, IRL: 01 6864985, INT: 00353 1 6864985
Post: You can also post a photocopy of your documents to: Customer Security, Paddy Power plc, Power Tower, Blocks 1-3 Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, IRELAND.

PLEASE NOTE:

Before you send us your scanned documents, ensure that you have blanked out the account and card numbers, leaving only the last four digits visible. Please ensure both the start and expiry date are also visible.

The documents must be clear and legible.

Use the highest resolution available on your fax machine (recommended resolution supported by most machines: 'Photo').

Please send scans with a maximum size of 5MB per page.


My Account

1. I forgot my password to log into My Account

Either click the ‘Forgotten Password’ link from the vegas.com site on your PC browser or contact our customer support team.

2. I forgot my Username to log into My Account

You can either click the ‘Forgotten Username’ link from the vegas.com site on your PC browser or contact our customer support team.

3. I would like to change my password

Your password can by changed by logging into vegas Casino on the PC browser website with your current username and password, clicking on "My Account" and then on the ‘Change Password’ link.

You can also change your password by contacting our customer support team.

4. I would like to change my personal info within My Account

To change contact details in the App, login and go to ‘Update contact details’ in the cashier screen. Details can also be changed from the ‘My Account’ section when logged into vegas.com on your PC browser.

If you have changed your name, you will need to contact our customer support team.

5. Is it possible to register more than one account per person?

No. Only one account is allowed per person. vegas Casino reserves the right to treat multiple accounts as a single joint account and to close duplicate accounts

6. Is it possible to register more than one debit or credit card?

Yes, you can have more than one card registered to your account, however, for security reasons you can only use one payment card for the purposes of depositing and withdrawing funds from your account at any one time.

If the card you registered with us has since expired you can update this within My Account. If you have been issued with a new card which has a new card number, please contact the customer support team. Changing payment types is only applicable when you have a combined balance of less than £50. Depositing from one payment method and withdrawing to another is strictly prohibited.

7. Is it possible to change a payment card already registered with vegas Casino?

Yes. You can change a payment card already registered with vegas Casino through the 'My Account' screen.

8. What currencies are acceptable within vegas Casino?

You can play in British Pounds sterling (£) only on the App.

Mobile web games on vegas.mobi can also be played in € (Euro).

9. I would like to exclude myself from vegas Casino

If you would like to exclude yourself from playing any game within the Casino for a fixed or indefinite period of time, please contact our customer support team.

10. My Account with vegas Casino has been closed

The most common reason for your account being closed is that your account has maintained a zero balance for a period of over 30 days. Please check your balance and contact our customer support team if there is any other reason for your account to have been closed.


 Banking

1. What payment methods are available with vegas Casino?

We currently accept the following methods of payment:

Credit Cards: Visa, MasterCard
Debit Cards: Visa Delta, Switch & Solo

We also accept Paypal deposits via the vegas.com website. Please contact our Gaming Support Team for further information.

2. How do I deposit money into vegas Casino?

To deposit money into your account, please login to the App, click the ‘Cashier’ button and select ‘Deposit’ to access your deposit page.

Deposits can also be made through the ‘My Account’ section of the vegas.com site on your PC browser.

3. What are the limits on deposits with vegas Casino?

The limits on deposits depend on the payment option and are automatically displayed below the payment method selection.

4. How do I withdraw my winnings?

To withdraw money from your account, login to the App, click on the cashier button and select 'Withdraw'.

Withdrawals can also be made through the ‘My Account’ section of the vegas.com website.

When a withdrawal is requested via Visa, Switch, Solo or Delta cards, the funds will be transferred back onto your card within 2-3 working days.

5. Can I track my transaction processes?

Yes. Login to your account and click on ‘Transaction History’ to track all your monetary transactions.

6. My deposit has been rejected

Deposits can be rejected for a variety of reasons. For example, your billing information might not correspond to the information held on your vegas Casino account. Please check the accuracy of the information, especially your post code and residential address.

Your credit card company may block all your card transactions if more than two purchases for the same amount have taken place by one processor to your credit card. Please verify your credit card company policy on this condition.

You may also make a request to our customer support team, if you feel that your debit/credit card was rejected by mistake.


Game Play and Bonuses

1. What games can I play at vegas Casino?

Visit the Games section of the App to get all the information regarding the games offered by vegas Casino. Each game has a full and clear explanation of the game rules and a detailed explanation of how to play that game.

Details of the games available through vegas.mobi can be found by accessing vegas.mobi from your mobile device.

2. Can I play without staking real money?

Yes. The vegas Casino App gives you the opportunity to try out the games in practice mode. Your practice balance will be displayed in $ when playing in practice mode

Games on vegas.mobi cannot currently be played in Practice Mode.

3. What are stake and win limits?

Stake limits are the maximum and minimum amount that a player can bet. The minimum and maximum stakes vary depending on the game you are playing- please see each game for details.

Win limit is the maximum amount that can be won by a user in one day of gaming, regardless of the stake. The win limit at vegas Casino is £30,000 or its equivalent in an accepted currency. Progressive jackpot wins will ultimately be paid out in full, subject to this daily limit.

4. How is the outcome of the game decided?

vegas Casino only offers games with genuine random outcomes. Game outcomes are produced by an advanced random number module, which is certified by the leading test laboratories- iTech Labs, TST and WPA Audit.

5. What bonuses can I recieve playing at vegas Casino?

The latest bonuses and promotions can be found in the promotions tab after clicking the menu button in the App, or from the promotions tab on the vegas.com website.

6. Where does my balance appear?

A player’s remaining cash balance and will be displayed in the main lobby as well as in each game mode.

7. Free Bet Balance

A player’s free bet balance will not be shown in the main lobby balance. Players can check their remaining free bet balance by opening up a game and the free bet balance will appear in this game window.

8. Held Funds

Held funds work in the same way as the free bet balance. Players will not be able to see their remaining held funds in the main lobby balance. Players must open up a game window to check their remaining held funds.